Customer Reviews
The aircon technician Cong is nice & experienced. He changed the PCB on my Panasonic pretty fast
Judi Goh
10:48 17 Dec 24
I have had our units serviced by the team from City Cooling. They are very efficient and usually accommodate the requested time day and time. They have also been very quick but respectful to the property. Cleaned up after themselves too. I had a follow up question and they did not hesitate to come out and speak to me. Will be booking them for again.
Angelina C
12:18 10 Dec 24
It was a great experience. The servicemen win/jadad were excellent with their friendly demeanour, work, cleaning and service. The customer service on whatsapp is prompt in replying and the service fees are a lot cheaper than other companies.I've tried using other services and they were not as meticulous nor punctual or has poor customer service operations.Definitely recommend this company and I'm continuing their services, converting to contract basis!
Sarah Diana
13:04 09 Dec 24
lily lee
02:39 08 Dec 24
Both staff were polite and efficient in their aircon cleaning work. They would explain and show the areas that need deeper cleaning, eg. dusty blower and condenser. As a result, the aircon units are functioning well in cool condition. Thank you. 👍👍
Lim
06:53 07 Dec 24
Good work every time !
Remi ALLARIA
03:34 07 Dec 24
Win/kamal were professional , explaining and advising with useful information on how to maintain , what to do for air con longevity
vernon yeo
15:00 06 Dec 24
My Servicing Team was RANA/MAN who came on 8th of Nov to service the 2 units in my place. Very thorough, efficient and was just cleaned so well. I used to experience alot of condensation on the flap of the swing, but after cleaning no such issues. Aircon has also become colder. They also both helped me to check the leak outside in the aircon tray (there was nothing) and everything was completed in under 45 minutes. I only used the basic service, customer service was also very prompt in replying and I changed my dates quite a few times and they were very accommodating. Great service and affordable - one of the cheapest I've seen and will be sticking to them!!
Sara AC
09:33 06 Dec 24
Excellent service. Prompt and efficient. Will be using again for all maintenance
Jennifer Lamb
11:24 04 Dec 24
Aircon leaking and city cooling was quick to respond. Both Technicians Cong & Raja came and did a really good job. Am happy with the service. Aircon is still doing well till date. Thanks for the help. Job well done.
Veronica Teo
05:36 03 Dec 24
Madhuri Binnani
05:33 03 Dec 24
The 3 staffs came on time. They are friendy and done a good job. They applied all the safety rules. Thumb up for them. Well done.
Tiam Teng Toh
04:47 03 Dec 24
Great professionals who are enthusiast about their work. Quality is what they wish to achieve. Great workmanship with amazing price. During this era, what more can you ask for?Want better? You have to clean it yourself.
Firdaus Mahm
04:43 03 Dec 24
Good!
Vince Tio
04:02 03 Dec 24
great biz
03:38 03 Dec 24
Arranged for servicing months back. Win and Jadab visited on Saturday morning. Punctual and professional as usual. Keep it up!
Desmond Po
02:34 23 Nov 24
Win and Jadab carried out the work efficiently and carefully. They’re courteous and service oriented. This is my 3rd time engaging City Cooling. Very satisfied with their service!
Yan Ong
04:19 20 Nov 24
Overall good service. Efficient and professional and takes care of my furniture too.
Ejun Low
14:39 15 Nov 24
City Cooling staff, Win and Jadab did carry out the job professionally on our most recent regular servicing. They inform us the limitations of our current indoor aircon units remote sensor and recommended us another brand for longetivity of the aircon system. Thank you for the servicing done. Appreciated.
Arry Valendra
08:42 15 Nov 24
Have been servicing the house aircons with them for few times. Prices are affordable. Technicians (Rex, Wilden and their other colleagues) are friendly, knowledgeable, punctual, etc. Will continue using city cooling services. Thank you!(Update on my previous good review):- stop using their aircon service. Will use other company service-I have used their service many times from 2023-2024 to fix aircon issues but I realised multiple different problems keep coming back even after multiple repairs within a year which is strange.Happened to my friend as well since I referred this company to my friend and my friend used their service to repair the aircon. we realised that they did not say what is the root problem to the aircon and suggested expensive solution ($600+) to fix the surface problem as days after that repair, the aircon break down could not work. And this company suggested to change to a new aircon which will cost like 3K? This is ridiculous as why they can’t mentioned just say to change aircon when they were checking my friend aircon and suggest to change the motherboard. It seems like they just want to earn more money to do unnecessary repairs.I felt really bad for referring this company to my friend honestly.Which make me think that maybe they might be making new problems in my aircon so I will come back to them for repair again, making me spend more money?Or maybe they are not telling me what is the exact real problem with my aircon and keep telling me expensive solutions to fix issue that is not there in the first place?Not so sure about that but that’s just my conclusion. Anyway can’t really trust them.—————Before that used their aircon cleaning serviceAircon repairs are in:Oct 2023 - aircon water leakingfeb 2024 -chemical overhaul and change motor (big repair)June 2024- there is sound coming from the aircon and they say is glib loose.————-Nov 2024- and now my aircon is leaking water. (I never use their service btw, will find another company)After repairs there is so many issues, which is interesting to me lol.
Rainbow Totw
21:17 14 Nov 24
Called for city cooling PTE LTD to came down my house to do a check on my air conditioner why there a blinking light. Two service man came down named “ win “ & “jadad “ after checked and used thier instrument, they explain very well with their knowledge and experience what causes the problem. Even came down as promise even thought after thier working hrs. Job well down very satisfy with thier performance and friendlness thank you and appreciated.
Cheonh Yao Liang
06:07 13 Nov 24
Been having City Cooling services for probably 2 years or so already. Reliable and prices are reasonable especially with the quarterly service contract. Recently, Jadab and Win have been servicing our apartment. They came promptly according to scheduled appointment and helped to diagnose potential issues. They cleaned up neatly when done.
Jessica Yeo
04:11 11 Nov 24
Punctual and fast
Pooja Prasad
07:08 05 Nov 24
Efficient workers and excellent job.
Indrani Krishnan
06:48 05 Nov 24
Very good service provided by Win and Jadab on our 3 aircon.
Litoruby V
11:50 04 Nov 24
the technician is experience and knowleage good customer service ！
shevechyi jiang
06:01 04 Nov 24
Win & jadab we’re prompt and helpful
Henry Tey
04:55 04 Nov 24
My brother was quoted 700 to 800$ ( No Warranty ) to change the whole unit of the condenser by the technician that day . But shockingly the next day , customer service officer watsapp me and quoted me 1000$ + GST. I declined and told the CS officer that this is not the right price given by the technician. The CS officer then reduced the price to 900$ . I am still not willing to engage them as there is a breech of trust. I even bring this up to the manager . The manager rang me up and said that I shouldn't take the technician word for it . I should take the company's word for the pricing . My question is then when the technician is giving customer the quote ? Shouldn't the management forbid them in doing so ???? Anyway a very bad experience from this company. No apologies from the CS team and the manager . Manager even asked me for my bank account number to reimburse back the checking fees back to my bank account. Making a mistake and hoping that customer will not pursue this matter by returning us the money . This is not the way for service recovery .......😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Real Life
23:25 02 Nov 24
i engage city cooling install aircon for my house the technician is good and i really statisfy ！will recommend to my relative to use city cooling ！！jimmy is professional
tang wenxin
09:27 02 Nov 24
Chemical cleaning
Irene Chong
06:19 02 Nov 24
dteesb
13:40 26 Oct 24
Kamal and Hossen provided good and prompt service
Fennie Chia
05:47 26 Oct 24
Was served by the dynamic duo of Kit and Kamal. They came early and were fast and efficient. Managed to service 5 aircons in 40 minutes. Also they gave me just what I needed and not what cost the most. When I asked if chemical cleaning was needed, Kit said it was not needed at the moment, and I could get it done at the next servicing 6 months later instead. They also managed to fix one of my aircons which was leaking. Great job guys. Highly recommended and my "go to" people for aircon servicing for a few years now.
Kaimin Khaw
07:14 25 Oct 24
Kit and Kamal did a great job with the chemical cleaning. Though there was a slight damage to the blower casement.
KCMJ01
04:12 25 Oct 24
Cong and raja just do the chemical overhaul for my 3 bedroom air con.thank you so much
Mary
07:02 24 Oct 24
Friendly technician giving feedback
Kiat Soh
06:29 20 Oct 24
My compressor broke down and was urgently looking to repair / replace. Karran from City Cooling was very responsive and helpful. He understood that I needed more than a diagnosis but a solution by the end of the day and arranged for his technicians to be onsite quickly and had a system that met my needs for replacement.The technicians were very skilled and they were very polite.The overall experience was amazing and I am really thankful to City Cooling for their fantastic service end to end !
Dayna Leng
00:35 20 Oct 24
Win and Jadab job good 🙏
Kalanithi Sreenivasan
04:28 18 Oct 24
Win & Jadab have completed a thorough cleaning of my Aircon units well. Thank you so much!
Orinnoco (Orinnoco)
02:07 16 Oct 24
Win & Jadab did a good job. Very friendly
Geraldine Mok
14:57 15 Oct 24
Win and Jadab did a good job in the maintenance and cleaning of our air con system. 🙂
Nivlac
06:58 15 Oct 24
Good service from Cong and Raja. 👍
Vikki Yeung
03:04 15 Oct 24
Win & JaudahGood service
Ken Ng
05:32 12 Oct 24
Toshikazu Suzuki
04:12 12 Oct 24
I give 5 star to Customer Service for their quick response to my enquiries and queries. Had my aircon repaired by them and I noticed the aircon cover wasnt put back properly, one side hose with insulation exposed so I contacted them and straight away they send the technician back to check.
Susan Meehan
12:31 11 Oct 24
Jovin Tan
09:14 11 Oct 24
I had my 1st servicing with Shun and Huo today. Both of them are very detailed in their work. Most importantly, they have honest advice and recommended what were needed to be done
Fiona Chan
08:36 11 Oct 24
A very responsive company with no hidden cost ❤️ Highly recommended ❤️Team came on time & gave good cleaning & advices with no hesitation.Great service for Lee in cleaning all my unit 👍🥰
Naili Lin
06:56 11 Oct 24
service is really professional and excellent. thanks Win and Jadab!
teng yin
03:03 11 Oct 24
Win & Jardab were Very helpful and explained the issue well for us to report back to management.
Nidhi Mahajan
07:49 10 Oct 24
